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dockandbay

If you&#x2019;re not happy with your product, we&#x2019;ll understand&#x2026; To request a return, please go to the person icon on the top right of any page and pop in the email you placed your order with. You&#x2019;ll then get sent a 6-digit code to your email to put in, and then you can see a list of all your orders! Just select the one you want to return and click request. Please give us as much information as possible so that we can approve your request faster than our towels dry! Please note that we don&#x2019;t offer free returns. You will be refunded as soon as your return is received by our warehouse and you&apos;ll receive an email confirming your refund. We&#x2019;re unable to provide free returns for unwanted items and incorrect selections, so please choose carefully when shopping! You can view our full returns policy here.

If you’re not happy with your product, we’ll understand…

To request a return, please go to the person icon on the top right of any page and pop in the email you placed your order with. You’ll then get sent a 6-digit code to your email to put in, and then you can see a list of all your orders! Just select the one you want to return and click request. Please give us as much information as possible so that we can approve your request faster than our towels dry!

Please note that we don’t offer free returns. 

You will be refunded as soon as your return is received by our warehouse and you'll receive an email confirming your refund.

We’re unable to provide free returns for unwanted items and incorrect selections, so please choose carefully when shopping!

You can view our full returns policy here.

How do I return my order?

Returns & Exchanges

Return Policy

Where do you ship to?

How long does shipping take?

How much does shipping cost? UK

How much does shipping cost? US

How much does shipping cost? EU

How much does shipping cost? AU

Where is my order shipped from?

Which courier is my order shipped with? UK

Which courier is my order shipped with? US

Which courier is my order shipped with? AU

Which courier is my order shipped with? EU

Do you deliver to PO boxes or BFPO addresses?

Where can I find my tracking information?

I've entered the wrong address, what can I do?

What should I do if I didn’t receive my order?

Shipping

When will I receive my refund?

How can I exchange an item?

I have been gifted an item and want to exchange it, what do I do?

Can I return a personalised item?

I have received a faulty item, what do I do?

How long do I have to return?

Do you offer a guarantee or warranty?

Do these towels actually dry you?

What is the difference between your towels?

What size poncho should I order?

My towel is stained, what can I do?

How do I care for my products?

What is the size, weight and thickness of the towels?

Where are your products designed and made?

Do your products contain any harmful chemicals?

What certifications do your products and factories have?

The product I want is out of stock, when will it be back?

Can I personalise my towels?

Do the sets come in the same packaging?

Products & Care

What is the 100% recycled material?

Why did you change everything to this 100% recycled material?

Why is using post-consumer recycled plastic better for the environment?

Sustainability

I'm having trouble placing my order, what can I do?

How do I sign up for the mailing list?

Website & Technical Help

Do you offer payment plans?

I'm buying a gift and don't want the recipient to see the price, is that possible?

Can I cancel my order or change my address?

I made a spelling mistake with personalisation, what can I do?

Can I place an order over the phone or by email?

Which payment options do you have available?

Ordering

How do gift cards work?

How long do gift cards take to arrive?

Can I use gift cards in stores?

Can I part-pay with gift cards?

What happens to any remaining balance on my gift card?

Can I return/exchange my gift card?

Gift Cards

Are there any discounts available?

How do I apply a discount code to my order?

Do you offer student discount?

Do you offer key worker discount?

My discount code won’t work - what can I do?

Can I use two discount codes at the same time?

I missed out on an offer - can I still get the discount?

Discounts

How do I return my order?Updated 3 months ago